For medical concerns, contact an appropriate licensed professional. For an emergency, contact local emergency services.
Password and account access
- Select Forgot password? on the Track+ sign-in screen.
- Enter the email address associated with the account.
- Check your inbox and spam or junk folders for the verification message.
- Return to Track+ and complete the recovery steps before the code expires.
Premium subscription help
Open Settings > Track+ subscription to refresh or restore access. Purchases are billed and managed by Apple or Google. Use the store account that originally purchased Premium when restoring.
Deleting your Track+ account does not cancel the store subscription. Cancel renewal separately through Apple or Google.
Reports, documents, and exports
Keep original source documents. If an extracted value looks wrong, compare it with the source report before relying on it. When reporting an issue, identify the document type and date, but do not email the complete report unless support specifically provides a secure upload path.
Account deletion
The preferred method is Settings > Delete account inside Track+. You can also review the complete account-deletion instructions, including the 30-day recovery period and separate store-cancellation requirement.
Contact Veilpoint
Use the Veilpoint contact page for technical support, privacy questions, security reports, or an account request.
For a technical issue, include the Track+ version, device model, operating-system version, and the steps that led to the problem. Do not send passwords, verification codes, full laboratory reports, or unnecessary health details.