Cancel the subscription separately through the applicable store if you do not want it to renew.
Delete your account in Track+
- 1Sign in
Open Track+ using the account you want to delete.
- 2Open Settings
Go to the profile and account section.
- 3Select Delete account
Review the deletion, clinic-sharing, export, and subscription notices.
- 4Confirm the request
Enter the current password and complete the confirmation shown in the app.
What happens next
The account is locked immediately and enters a 30-day recovery period. During that period, the account owner may authenticate and choose to restore access. Clinic and wearable authorizations are not silently reconnected after restoration.
After the recovery period, Track+ deletes the account and associated records from the primary system, subject to backup expiration and records another recipient must legally retain.
Records outside Track+
Track+ cannot delete exported, printed, or downloaded copies. A connected clinic may retain prescriptions, orders, notes, reports, or other records it is legally required to maintain. Contact that recipient directly about its copies.
Request deletion without the app
If you cannot sign in, use the Veilpoint contact page and state that you need to delete a Track+ account. Submit the request using the email address associated with the account whenever possible.
Veilpoint will authenticate the request before acting. Do not send a password or verification code by email. We may request limited information needed to confirm account ownership.